Q. What is ArtSoul's Exchange Policy?
A. If you are unhappy with the Products that you have received, you can send it back to us within 15 days of the delivery. We will either replace it with another product of the same value or offer credit on a future purchase in the form of an ArtSouL voucher

Q. How do I send the product back?
A. You can send it back to us via a cost-effective courier company or registered post.


Q. Will I have to pay for returning the products?
A. Yes, you will have to bear the postal charges for sending your products back to us.

Q. I have received a wrong/defective product. How do I proceed?
A. Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of an ArtSoul vouchers

Q. Can I get a refund on a canceled order?
A. Refund will be processed through the same mode within a maximum of 10 working days. Customer can cancel the order within 1 hour after placing the order